With many businesses making the shift back to the office, it’s the perfect time to evaluate whether your office technology is ready to handle the needs of today’s fast-paced workplace.

Microsoft recently announced the discontinuation of free Microsoft 365 Business Premium and Office 365 E1 licenses for nonprofits, effective 1 July, 2025. This shift will impact many organisations that rely on these essential tools to keep their operations running.

As businesses mature beyond basic tools, implementing a Customer Relationship Management (CRM) system like HubSpot becomes essential for efficient customer engagement and operational streamlining. This guide outlines key HubSpot features and critical best practices for successful implementation, covering steps from defining goals and cleaning data to team training and ongoing optimisation.