AI power
Human capabilities
Luna takes care of all your frontline support, giving you a cost-effective way to scale while keeping your customers happy.
Luna is powered by 4 key capabilities:
Knowledge
Behaviour
Actions
Insights
Luna's key capabilities
Knowledge
Luna generates accurate answers by instantly learning your business, products, and processes from existing sources like your website and FAQs.
Behaviour
Luna speaks your brand's language, follows your policies, and maintains reliability to deliver consistent, excellent customer experiences.
Actions
Luna personalises service for each customer, taking actions on their behalf and adapting quickly to their unique needs. Luna can also integrate with your existing support software.
Insights
AI-generated analytics reveal which topics cause dissatisfaction, what knowledge Luna needs, and which actions will improve quality, speed, and performance.
Benefits
Anywhere, anytime AI agent
Get 24/7 customer support with AI agents that deliver instant help—on mobile, web, social media, SMS, or email.
Never lose a thread
Your AI customer service agent resumes conversations exactly where customers left off, across any channel.
Proactively engage your customers
Connect before customers reach out. Our AI agents anticipate needs and initiate conversations on your customers' preferred channels.
Say goodbye to fragmented insights
Get a 360° view of your customer. Transform omnichannel conversations into unified insights for smarter business decisions.
